We value your privacy and take reasonable steps to protect personal information received from customers, families, volunteers, prospective employees, service providers, sponsors and community partners.
Northcott Innovation Limited is bound by the Privacy Act 1988 and Australian Privacy Principles as well as other related laws protecting privacy, including State and Territory health information legislation.
We take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete, up-to-date and relevant to what we do.
We only collect personal information from you that is necessary for us to do our jobs.
Photographs/audio/video may be taken of you and we will seek your consent if these are to be used.
We complete billing and administration activities.
You may choose to have your name and address removed from our database by contacting us.
You can ask us to stop sending you promotional and marketing material by contacting us.
We run events, promote and look for support for our events and other activities.
We collect your personal information for our general business operations if you are contracted to or are employed by our:
The personal information that we collect will depend on your relationship with us and the service you have requested. It may include:
Sensitive information will only be collected if it is specifically required for operational reasons. The sensitive information that we collect may include:
There are some exceptions which include:
Whenever it is lawful and possible, supporters and donors have the option of being anonymous or using a pseudonym when dealing with us.
If you are receiving a service from us, you can not be anonymous or use a pseudonym because we need your personal information to provide you the service.
Sometimes we are required to collect government identifiers such as your tax file number, Medicare number or Pension card number.
We do not use or disclose this information unless we need to by law or you have consented to disclose this information to any third party.
We generally collect information directly from you.
Sometimes we may need to collect information about a customer from a third party, such as a parent, carer, guardian, other responsible person health service provider, government or similar agency or the customer’s educational institution or workplace.
We do this if the customer has consented for us to collect the information in this way, or where it is not reasonable or practical for us to collect this information directly from the customer.
We collect anonymous data and use it to look at trends, run the websites, fix problems on sites’ servers, track user’s movement, gather broad demographic information for aggregate use and to help improve the quality of the web pages. None of this data can reasonably be used to identify you.
Our website may also identify and use your IP address or domain name for Internet traffic monitoring and capacity purposes or to run the website. No personal information is collected. The pattern of what you do on our website may be tracked so we can improve the service and content based on aggregate or statistical review of these patterns.
It is rare that we disclose personal information to a recipient outside of Australia. In the event that this does occur, it will only be done when we have got your consent and the recipient is subject to laws or binding schemes which are substantially similar to the Australian Privacy Principles.
We do not use or share your personal information with anyone without your written permission, unless we have concerns for your safety or we are required to by law.
The security of your personal information is a priority and we have a number of physical and electronic measures which protect it. We make sure that:
We remind you that the Internet is not a secure environment. Although all care is taken, we cannot guarantee the security of information you provide to us through electronic means.
Generally, you have the right to access the personal information we have about you.
We handle requests for access to personal information in line with the Privacy Act. The Privacy Act will tell you the exceptions where we are not required to provide you with access to your information.
If you would like a copy of personal information that we have about you, please send the request to us in writing so we can confirm your identity. You can do this by email, mail or fax. Our contact details are in the ‘how do you contact us’ section of this page. We respond within 30 days after we receive your request.
We may charge you a fee for the administrative cost of providing the information to you. This will be dependent on where the information is stored or the time it takes us to respond to you request.
If for any reason we do not give you access to your personal information or do not give you access in the way that you requested, we will give you the reasons why we cannot give you access in writing unless it would be unreasonable for us to do so.
If you believe your personal information held by us is inaccurate, incomplete or out of date, you may contact us to request we correct your information.
In most cases, we will amend any inaccurate, incomplete or out of date information.
Sometimes we are not able to correct your personal information in the way you have requested. For example, if we need to keep a record of what we knew or understood to be correct about your personal information at a particular time. If this is the case, we:
If you have a complaint about how we have handled your personal information, you can make a complaint by contacting us.
Once we have received your complaint, we will investigate and respond to you within a reasonable period of time.
We take any privacy complaint seriously and will deal with your complaint fairly and promptly.
If you are not satisfied with out response or how we handled your complaint, you may complain to the Office of the Australian Information Commissioner through oaic.gov.au.
You can contact us by phoning 02 9890 0591, emailing firstname.lastname@example.org or by addressing mail to:
Northcott Innovation Limited
1 Fennell Street
North Parramatta, NSW 2151
Using the above details you can contact us to:
You may need to refer to these documents for more information:
|Chief Executive, The Northcott Society||Final review and approval of this policy|
|Privacy Officer, The Northcott Society||Maintain this policy, its related procedures and documents.|
|Executive Director, Northcott Innovation Limited||Ensure the policy is effectively implemented in their services. Ensure staff have read and understand the policy, and have sufficient skills, knowledge and ability to meet the requirements.|
|All Employees||Follow the requirements of the policy.|
For Definitions, please refer to the Policy Dictionary of The Northcott Society, parent company of Northcott Innovation Limited.
Information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples of personal information that we collect may include: names, addresses, email addresses and phone numbers. This personal information is obtained in many ways including interviews, correspondence, by telephone and facsimile, by email, via our website and from third parties.
Information or an opinion about an individual’s: racial or ethnic origin; political opinions; membership of a political association; religious beliefs or affiliations; philosophical beliefs; membership of a professional or trade association; membership of a trade union; sexual orientation or practices; criminal record; or health information.
For an individual is:
A false name or alias.
For Legislation and Standards Compliance, refer to the Rights Policy of The Northcott Society, parent company of Northcott Innovation Limited.