We use design-led approaches and methods to improve the quality of life of people with disability and those who support them.
NI was seeded in 2014, when Northcott created a small agile team dedicated to finding new and innovative ways to support people with disability.
We use design-led approaches and methods to improve the quality of life of people with disability and those who support them. We work alongside our parent company, Northcott, to better understand and explore the complex environment of disability support and identify opportunities for innovation.
We believe design can help us imagine and build better worlds. We use it to explore and understand complexity and to propose, prototype and build interventions.
Relationships are at the core of disability support. We use design approaches to understand these relationships and design services and tools to enhance and support them.
We use a contextual approach that considers not just the humans we are designing with and for, but the contexts in which they live and work, the environment, sustainability, and the ongoing effects of what we design on all these things.
Jamie Hodgson
Chief Operations Officer
Jamie is a senior executive with over 25 years of experience in the human services sector, known for leading transformation, innovation and sustainable growth. He brings a strong systems perspective and a clear focus on improving outcomes for the people and communities he works with. Jamie works closely with executive colleagues, teams and Boards to shape strategy, navigate complexity, and deliver measurable impact. Jamie has a proven ability to translate vision into action, embedding practical frameworks that strengthen performance, accountability, and long-term sustainability.
His approach is grounded in human-centred design, elevating lived experience, applying evidence, and using data and technology to improve how services are designed and delivered. He is focused on building capability and ensuring innovation leads to real, measurable change. Jamie is a collaborative and values driven leader who brings energy, clarity, and direction. He aligns teams around a shared purpose, challenges thinking, and creates the conditions for high performance and meaningful impact.
Tara Ozturk
Senior Manager Service Design and Innovation
Tara is an experienced operations leader with over a decade of experience in operational leadership and organisational reform. Tara leads strategic initiatives focused on inclusive design, service improvement, and responsible technology adoption. She has a particular interest in the intersection of disability, innovation and emerging technologies to improve independence, inclusion and reduce barriers. Her approach is grounded in continuous improvement, practice leadership and co-design.
